111ba Privacy Policy —
Your Information Is Safe With Us
This policy contains the complete details of how your personal information is collected, stored, used, and protected on the 111ba platform.
Introduction & Applicability
1 Introduction
111ba (referred to hereinafter as "we", "us", or "platform") is an online gaming and entertainment platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy describes what information is collected when you use the 111ba website and related services, how it is used, and what steps we take to protect your information.
This policy is an integral part of our Terms & Conditions. Use of this platform by anyone under 18 years of age is strictly prohibited. 111ba provides services only to individuals aged 21 and above.
Information Collection & Sources
2 What Information We Collect
When you register on the 111ba platform or use our services, the following types of information may be collected:
- Identity Information: Full name, date of birth, national ID card or passport number.
- Contact Information: Mobile number, email address, and residential address.
- Financial Information: Payment method details (such as bKash, Nagad, Rocket, Upay or bank account information), transaction history.
- Account Activity: Game history, betting records, and information related to bonus receipt and use.
- Technical Information: IP address, browser type, device information, access time and date.
- Cookies & Tracking Data: Session cookies, preference data, and usage patterns.
3 Sources of Information Collection
We collect information from the following sources:
- Directly from you: Through filling out registration forms, contacting customer support, or updating your profile.
- Automatically: Via cookies, log files, and tracking technologies during website visits.
- From third parties: Information received from payment processors, identity verification services, or partner platforms, where applicable.
Information Use & Processing
4 How We Use Your Information
Collected information is used for the following purposes:
- Creating, verifying, and managing your account.
- Processing financial transactions including deposits and withdrawals.
- Managing bonuses, promotions, and VIP rewards.
- Providing customer support and resolving complaints.
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Enforcing responsible gaming policies and ensuring user safety.
- Improving platform services and resolving technical issues.
- Fulfilling legal responsibilities and obligations.
5 Marketing Communications
With your consent, we may inform you about new 111ba services, bonus offers, or important updates via email or messages. You may opt out of these communications at any time. To stop receiving marketing communications, email [email protected] or contact us directly via live chat.
Information Sharing & Disclosure
6 When Information Is Shared with Third Parties
111ba does not sell your personal information to third parties. However, information may be shared in the following circumstances:
- Payment Processors: With bKash, Nagad, Rocket, Upay, or bank services to complete transactions.
- Technology Service Providers: With trusted technology partners for server hosting, security, and data analytics services.
- Identity Verification: To meet legal requirements and prevent fraud.
- Legal Authorities: To comply with court orders, government requests, or legal obligations.
- Business Transfers: In the event of a merger, acquisition, or asset transfer, subject to prior notice to you.
All third-party partners are required to comply with our data protection standards.
7 International Data Transfers
For technical reasons, your information may be stored or processed outside Bangladesh. In such cases, we ensure that appropriate data protection measures are maintained. For international data transfers, we use industry-standard security agreements and encryption technologies.
Data Protection Measures
8 Technical Protection
- Data transmission is secured using SSL (Secure Socket Layer) encryption technology.
- Your password and sensitive financial information are stored in encrypted form.
- Firewalls and intrusion detection systems are active around the clock.
- Regular security tests and audits are conducted.
9 Administrative Protection
- Only authorized staff may access users' personal information.
- Staff receive regular training on data privacy.
- A rapid response plan is in place in the event of a data breach.
- Logs of data access are kept on record.
Cookie Policy
10 What Cookies Are and Why We Use Them
Cookies are small text files that your browser automatically stores on your device. 111ba uses cookies for the following purposes:
- Essential Cookies: For login sessions, language preferences, and security verification — the platform cannot function properly without these.
- Functionality Cookies: To remember your preferences and provide a personalized experience.
- Analytics Cookies: To monitor website usage and improve services.
You can disable cookies by changing your browser settings. However, this may limit some functionality of the platform.
Data Retention Period
11 How Long We Keep Your Information
Your information is retained for as long as your account remains active. Even after an account is closed, information may be retained for a set period for the following reasons:
- For the period required for financial transaction records and accounting purposes.
- As needed for fraud investigations or resolution of legal disputes.
- To meet the requirements of applicable laws or regulations.
- Data of self-excluded individuals under responsible gaming programs.
Once legal obligations have ended and there is no longer any legitimate purpose, we securely delete or anonymize your personal information.
Your Rights
12 Right to Access & Correct Information
You have the right to view and request correction of any personal information stored about you at 111ba. Some information can be updated directly in the profile section of your account. For other information, please contact our support team.
13 Request for Data Deletion
You may request to close your account and have your information deleted. However, some information may need to be retained for a set period due to legal obligations. Deletion requests may not always be fulfilled in full.
14 Right to Object to Processing
You have the right to object to marketing communications and certain types of data processing. To raise an objection, email [email protected] or contact us via live chat.
15 Right to Data Portability
Upon request, we will endeavor to provide your personal information in a structured, commonly usable format. This request must be sent to [email protected] with verifiable identity.
Protection of Minors
16 Data of Individuals Under 21
111ba strictly prohibits access by individuals under the age of 21. We do not knowingly collect personal information from minors. If we learn that any user is under 21, their account will be closed immediately and the relevant information will be securely deleted, taking legal obligations into account.
If you believe a minor is using our platform, please contact us immediately.
Policy Changes
17 Right to Amend This Policy
111ba reserves the right to update this privacy policy at any time as needed. If any significant changes are made, we will send a notice on the website and to the registered email. Continuing to use the platform after changes are made will be taken as acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Contact & Complaints
18 Privacy-Related Complaints
If you have any questions, concerns, or complaints about the protection of your personal information, please contact us. We take your complaints seriously and strive to resolve them promptly.
The 111ba customer support team is available seven days a week, 24 hours a day, in both Bengali and English. You can get immediate assistance via live chat.
Quick Links
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